Refund policy

At HONEY MOLLYS, we are committed to providing a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we’re here to help and will do our best to resolve any issue quickly.

1. Return Eligibility

You may request a return within 14 days of delivery.

To qualify for a return, items must:

Be unworn, unused, and in original condition
Be free from perfume, deodorant, makeup, or any stains
Have all original tags attached
Be returned in original packaging (if applicable)

For hygiene and quality assurance reasons, all returned items will be carefully inspected before approval.

We reserve the right to refuse returns that do not meet our return standards.

⚠️ Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale / Sale items
Bodysuits, swimwear, underwear
Accessories (including earrings, hats, hair accessories)

2. Return Process

To initiate a return:

Contact us at hello@honeymollys.com within 14 days of delivery
Provide your order number, item details, and reason for return
Wait for our team to review and approve your request

❗ Returns sent without prior authorization will not be accepted or processed.

3. Refunds

Refunds are issued after items are received and inspected
Approved refunds will be returned to your original payment method
Processing time: 3–7 business days

Depending on your payment provider, additional processing time may apply.

We reserve the right to issue partial refunds if returned items are not in original condition.

4. Return Shipping

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We strongly recommend using a trackable shipping service

HONEY MOLLYS is not responsible for lost, delayed, or damaged return shipments.

5. Order Issues & Support

If you experience any issues with your order, please contact us first:

📧 hello@honeymollys.com

We are committed to resolving any concerns in a fair and timely manner.

⚠️ Please contact us before opening a dispute, claim, or chargeback, as doing so may delay the resolution process.

6. Order Cancellation

Orders may only be canceled before they are processed or shipped. Once shipped, cancellations are no longer possible.

7. Fraud Prevention & Policy Abuse

To protect our customers and business:

High-risk or suspicious orders may be canceled or declined
Repeated abuse of our return policy may result in account restrictions
We reserve the right to refuse service in such cases

8. Contact Information